Refund policy

BRODRY Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your BRODRY must be in the same condition that you received it, with all original accessories and packaging included. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@brodry.co. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your BRODRY is defective, damaged, or you receive the wrong item, contact us at support@brodry.co as soon as possible so we can evaluate the issue and make it right.

For approved returns involving a damaged, defective, or incorrect item, BRODRY will cover the cost of return shipping.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

If you'd like a different product, the fastest option is to return the item you have and, once the return is accepted, place a new order.

Questions

For any questions regarding returns or refunds, contact us at support@brodry.co.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jake@brodry.co.